Skip to content

Our dedicated team
is here for you

From onboarding to helping you achieve your goals, RightMarket’s specialists are with you every step of the way.
customer success services
Design-Service

Template design

Don’t have any artwork or design files for a template? Do you have it but it needs amending? We have you covered. Our design service team can create template designs in-line with your brand guidelines.

We work with you to establish design choices and best use of your brand.

"The service and support is unlike any of the competitors we have seen."
Tony Hunt
The Children's Trust

Template build

Our experienced team is here to build your Online Brand Centre templates following a strict set of standards and have them ready for you to start using. We will always guide you through the process and help your teams so they get the best experience.

  • Our templates are high quality through our industry-set best practices.
  • If you don’t have any design files, we can create them for you using your brand guidelines.
  • We will guide and educate your teams through the process, making suggestions on ways your templates can be edited.
template build
customer success images

Customer Success

Our Customer Success Managers help make your experience with RightMarket seamless. They will work with you to establish the short- and long-term goals you want to achieve and map out an onboarding process to ease you and your teams into your new Online Brand Centre.

They then review your usage and user adoption regularly, share news, suggestions and milestones to ensure you are on track to reach your goals.

  • Our team will help you establish and reach your goals through customised support.
  • We offer consistent reviews that result in suggestions to make improvements for your team.
  • Customer Success Managers will always share our latest suggestions and news.

Introducing Project Discovery

We always make sure your projects will be benefited before you become our partner. We want to understand your aspirations, obstacles and what makes you tick. Enter Project Discovery, a process that does a deep dive into your existing marketing structures and costs, from then we can:

  • Identify the top templates needed to help drive user adoption.
  • Compare your current process with our template system in order to show you clear time and cost saving data (on average, we save our clients over 35% of their yearly marketing spend).
  • Help define the key milestones of your journey with us and define what success looks like for your organisation.
Book a Project Discovery
Project discovery
"If a job’s gone through the RightMarket Online Brand Centre rather than come to myself as a brief you can estimate that it saves £100 in design fees and management time."
David Gledhill
Sue Ryder
helpbox

User Support

Even after Project Discovery and onboarding, we don’t disappear. There is a Help button where anyone in your organisation can reach us (whether they need a little helping hand with their password or want some advice).

  • We will always keep you updated on the queries raised, but you don’t need to be a go-between.
  • Our experienced team will always have handy advice and articles for your team to empower them.

Keep up to date with our services

Sign up to our newsletter for updates about our services and other news